Terms of Use

Who we are

Tafra lets merchants open an online store on a sub-address of bytafra.com and receive and manage customer orders. Contact: support@bytafra.com.

Accepting these terms

By using the platform or creating a merchant account, you agree to these terms and to the Privacy Policy. You must be at least 18 to create a merchant account.

Your account

You are responsible for the accuracy of your details, for keeping your password secret, and for everything done through your account. Tell us at once if you suspect someone used it without permission.

Your store and your responsibility as the seller

You are the seller in every order your store receives. Tafra is not a party to the sale, is not a delivery company, and does not receive the money from your sales.

• You are responsible for your products, their descriptions, photos and prices, and for selling only what is legally allowed.
• You are responsible for confirming, shipping and delivering orders, and for exchanges, returns and customer service.
• Customers pay you directly (on delivery, by wallet or by transfer), and you are responsible for any taxes on your sales.

What is not allowed

• Selling products that break Egyptian law, are counterfeit, or infringe others' rights.
• Fake orders, or manipulating prices or the platform.
• Trying to break into or disrupt the platform, or to reach other stores' data.
• Using customer data for anything other than fulfilling and serving their orders.

Fees and wallet

There is no required monthly subscription and no cut of your sales. You pay a small fee for each order your store receives; its amount is shown on the wallet page of your dashboard and may differ between stores.

• Fees are taken from your prepaid wallet balance when an order arrives. Each order keeps the fee that applied when it arrived.
• If the balance is not enough, the order arrives locked and nothing is charged; the customer's details appear after you top up. If you cancel an order while it is locked, you don't pay its fee.
• A fixed monthly plan (if agreed with Tafra) replaces per-order fees for its duration.
• Tafra may refund the fee of an order shown to be fake, after review.
• The wallet balance is only for order fees; it is not a bank account and earns no interest. To get back an unused balance when closing your account, contact support.
• We may change the default fee with advance notice; a change never affects orders received before it.

Pausing and deleting a store

Tafra may pause or delete a store that breaks these terms, or after fraud reports, and will tell you why. When a store is deleted it stops working; its address is released and its photos deleted after 30 days, and it can be restored before then.

Content and trademarks

You keep ownership of your store's content (photos, text, logo) and give Tafra a licence to display it as needed to run your store. The Tafra name and logo belong to Tafra; store footers show "Powered by Tafra Stores".

Availability

We make reasonable efforts to keep the platform running, but we don't promise it will be free of interruptions or errors, and we may pause parts of it for maintenance.

Limitation of liability

To the extent the law allows, Tafra is not liable for indirect losses or lost profits or sales, and its total liability is limited to the fees you paid Tafra in the three months before the claim.

Changes to these terms

We will notify merchants of any material change at least 14 days before it applies, in the dashboard or by email. Continuing to use the platform after that means you accept it.

Governing law

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction over any dispute arising from them.

Contact

Questions about these terms: support@bytafra.com.